Frequently Asked Questions
Frequently Asked Question
You give the car park provider a call 20 to 30 minutes before you arrive at the terminal. The driver meets you, confirms your details and parks your car securely. When you return, you call them after you've picked up all your luggage. They, then return your car to you.
If the company have your return flight number then they will be able to monitor your flight status. For flight cancellations, tell them your new flight number and estimated arrival time.
A high visible jacket normally with the company logo.
The online payments are made through a secure payment system using WorldPay or PayPal. You will get a confirmation email regarding your booking, please retain it for your records and future reference. WorldPay and PayPal are most popular and highly trusted companies and they both are certified and approved by several financial institutions and their security controls are based on current industry standards. We always make sure the confidentiality and integrity of your information.
Yes, Last-minute booking are also acceptable, and will be treated like normal bookings, you will get a confirmation of your booking via e-mail.
Anyone who will be dealing with your vehicle will be fully insured.
Minimum notice period for the refunds is 24 hours before the booking time. Refund only be issued when the appropriate notice is given, however, Refund policy may vary from product to product, please refer to our terms and conditions for further information regarding this.
Our website takes your departure and return day as full day; hence a full week period will be 8 days inclusive and a two weeks period will be 15 days inclusive. Please be noted that this is based on all car parks pricing structure.
If you return early contact the service provider and they will arrange your vehicle to be delivered to you as soon as possible.
Yes, you can book by telephone by calling our admin team in office hours (Monday to Friday 9 am to 5:30 pm and Saturday 10 am to 2 pm. Please provide them with all the details like your full name, address, phone number, correct flight details, time and dates, terminal numbers and flight numbers if applicable.
You will get the confirmation of your booking by email address you provided. You will also get a unique reference number generated by our website, make a note of it, and provide to company if you need to contact them at any step of your booking.
Please contact customer service by calling or sending an email (email@example.com) Don’t worry if you cannot remember the reference number of your booking, provide us with your name, address, phone number, vehicle registration number, vehicle details like color, make and model and payment details. We will find your details and send you a confirmation e mail again if needed.